Our Policy

Saferfoodstuff.co.uk

Non-Returnable Policy (UK Law Compliant)

Digital Download Products
Due to the nature of digital content, all downloadable items — including our Food Safety Management System (FSMS) PDF and Kitchen Diary Sheets — are non‑returnable and non‑refundable once the download has begun.
This is in accordance with UK consumer law, which states that the right to cancel does not apply to digital products once the customer has started downloading or accessing the file.
Before completing your purchase, please ensure the product meets your needs, as refunds cannot be issued after download.

Printed FSMS Books
Our printed Food Safety Management System books are produced to order. Because of this, we are unable to accept returns or offer refunds unless the item arrives damaged or faulty.
If your book is damaged on arrival, please contact us within a reasonable timeframe with photos so we can resolve the issue.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@saferfoodstuff.co.uk for questions related to refunds and returns.

Thank you for your custom Saferfoodstuff.co.uk

Privacy Policy for SaferFoodStuff.co.uk


Last updated: 2026
SaferFoodStuff.co.uk we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your data in accordance with the UK GDPR and the Data Protection Act 2018.

  1. Information We Collect
    We may collect the following types of personal data:
    Information you provide directly
  • Name
  • Email address
  • Billing and delivery address
  • Payment details (processed securely by third‑party providers; we do not store card information)
  • Order details and purchase history
  • Messages or enquiries sent through our contact forms or email
    Information collected automatically
  • IP address
  • Browser type and device information
  • Website usage data (pages visited, time on site, etc.)
  • Cookies and tracking technologies (for analytics and site functionality)
  1. How We Use Your Information
    We use your personal data to:
  • Process and fulfil your orders
  • Provide access to digital downloads
  • Send order confirmations and customer support responses
  • Improve our website and services
  • Maintain legal and financial records
  • Prevent fraud and ensure website security
  • Send marketing emails (only if you have opted in)
    We only use your data when we have a lawful basis, such as contract, consent, legitimate interest, or legal obligation.
  1. Sharing Your Information
    We do not sell your personal data.
    We may share your information with trusted third parties who help us operate our business, such as:
  • Payment processors (e.g., Stripe, PayPal)
  • Website hosting and analytics providers
  • Email service providers
  • Delivery or printing partners (for physical products)
    All third parties are required to keep your data secure and comply with UK GDPR.
  1. Digital Downloads
    When purchasing digital products:
  • Your download link is tied to your order
  • Access logs may be recorded for security
  • Digital products are non‑returnable once downloaded
    This ensures compliance with UK consumer law for digital content.
  1. Data Storage and Security
    We take appropriate technical and organisational measures to protect your data, including:
  • Encrypted website connection (HTTPS)
  • Secure payment processing
  • Restricted access to customer information
  • Regular security monitoring
    We keep your data only for as long as necessary for legal, financial or operational reasons.
  1. Your Rights Under UK GDPR
    You have the right to:
  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data (where legally permitted)
  • Object to certain types of processing
  • Withdraw consent for marketing at any time
  • Request data portability
    To exercise your rights, contact us using the details below.
  1. Cookies
    We use cookies to:
  • Improve website performance
  • Analyse visitor behaviour
  • Enable essential site functions (e.g., shopping cart)
    You can manage or disable cookies through your browser settings.
  1. Marketing Communications
    We only send marketing emails if you have explicitly opted in.
    You can unsubscribe at any time using the link in our emails.
  2. Children’s Privacy
    Our website is not intended for children under 16, and we do not knowingly collect their data.
  3. Contact Us
    If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
    SaferFoodStuff.co.uk
    Email: [your business email]
    Address: [your business address]
  4. Changes to This Policy
    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Scroll to Top